Returns & Refunds Policy


We are happy to refund a gift card within 30 days of purchase as long as the gift card is unused.

The refund period starts from the purchase date.

As long as the product has not been delivered, return is possible at any time.

Once you or your recipient has redeemed your gift card with a supplier you are bound by their Terms and Conditions. Please make yourself aware of these at the time of purchase.

All refunds will be made to the person who purchased the gift voucher, directly to the card used to make the purchase.

Refunds generally take between 5 to 10 working days to appear in the customer’s account used for purchase.

To request a refund please contact our friendly customer service team at [email protected]gifts.com.

If it's more than 30 days since you placed your order, we are more than happy to exchange your gift card for any other gift card on the website, up to the value of your current gift voucher.

Please note that some products may be not refundable. Please contact support team for further information.